WARRANTY POLICY
Thank you for shopping with PokeMarket. We want you to feel confident with every purchase.
1. SEALED PRODUCT GUARANTEE
All Pokémon TCG sealed products (booster packs, Elite Trainer Boxes, display boxes, and premium collections) are guaranteed to be factory-sealed and authentic.
If you receive a product that appears tampered, resealed, or not factory-sealed, please contact us within 7 days of delivery with photos and we will arrange a replacement or full refund.
2. NO INSURANCE FOR OPENED CARDS
Once a booster pack, tuck box, or product has been opened or resealed, we cannot offer warranty coverage for individual cards, card condition, or pull odds. Trading card products are sold as sealed collectibles — individual card contents after opening are not covered by warranty.
3. WHAT IS COVERED
- Factory-sealed authenticity guarantee
- Damaged in transit (box dents, crushed packaging) — reported within 7 days
- Wrong item received — reported within 7 days
- Missing parts or accessories — reported within 7 days
4. WHAT IS NOT COVERED
- Individual card condition after opening
- Card pulls, rarity, or value expectation
- Opened or resealed products
- Minor shelf wear on outer boxes
- Customer change of mind after opening
5. HOW TO FILE A CLAIM
Email us at GeraldJohnson585@outlook.com within 7 days of delivery with:
- Your order number
- Clear photos of the issue
- Description of the problem
We will review and respond within 48 hours.
6. RESOLUTION
Approved claims will be resolved with:
- Replacement product (if available)
- Store credit
- Full refund to original payment method
7. CONTACT
Email: GeraldJohnson585@outlook.com
Business Hours: Mon-Fri 9:00-18:00
