FREQUENTLY ASKED QUESTIONS
1. ARE ALL PRODUCTS AUTHENTIC?
Yes. Every Pokémon TCG product we sell is 100% authentic and factory-sealed. We source our products from official distributors and verified suppliers.
2. DO YOU SELL OPENED OR SINGLES?
No. We sell only factory-sealed products — booster packs, Elite Trainer Boxes, display boxes, and premium collections. We do not sell individual cards or opened products.
3. HOW LONG DOES SHIPPING TAKE?
Orders are processed within 1-3 business days.
- Domestic US: 3-7 business days
- International: 10-25 business days
4. IS INSURANCE INCLUDED?
Insurance is not included with standard shipping. If you would like to add shipping insurance at checkout, please select the tracked and insured option.
5. WHAT IF MY ORDER ARRIVES DAMAGED?
Contact us within 7 days of delivery with clear photos. We will arrange a replacement or refund.
6. CAN I RETURN AN OPENED PRODUCT?
Due to the nature of trading cards, we cannot accept returns on opened or resealed products. All sealed products are eligible for return within 30 days if unopened.
7. DO PRODUCTS COME WITH WARRANTY?
Sealed products are guaranteed authentic. Opened cards are not covered under warranty — card condition and pulls after opening are not our responsibility.
8. HOW DO I TRACK MY ORDER?
Once your order ships, you will receive a tracking number by email. Please allow 2-5 business days for tracking to update.
9. CAN I CANCEL OR CHANGE MY ORDER?
We accept cancellations within 24 hours of purchase, as long as the order has not shipped.
10. HOW DO I CONTACT YOU?
Email: GeraldJohnson585@outlook.com
Business Hours: Mon-Fri 9:00-18:00
11. DO YOU OFFER BULK OR WHOLESALE?
For bulk or wholesale inquiries, please email us with details and we will get back to you.
12. WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept all major credit cards, PayPal, and Shop Pay at checkout.
